SHIPPING & RETURNS
IMPORTANT DELIVERY UPDATE
Due to the Covid-19 situation, we are going to dispatch all of the orders once a week. Please note that Royal Mail services are currently under big pressure, and there might be long delays, especially if you are ordering outside of the UK.
We hope for your understanding.
IZLESOU Illustrated Goods currently ships all orders via Royal Mail services from the UK. The orders are dispatched within 1-3 working days of receipt of payment.
It is the customers responsibility to pay any import duties and taxes which might be applied to the order at customs. Unfortunately none of our shipping rates will cover this as the amount can vary on the products ordered and the final delivery destination.
IZLESOU Illustrated Goods cannot be held responsible for items lost once they have been handed to the Royal Mail for delivery both in the UK and when being posted to overseas locations.
Our delivery rates are calculated depending on your order size, weight and delivery option selected. If you have a large order, the delivery might be split in two or more packages.
The delivery times may vary depending on the delivery destination.
1 - 3 business days from dispatch
5 - 7 business days from dispatch
RETURN & EXCHANGE POLICY
We cannot currently offer returns or refunds for your orders. However, we would like to help you with your order as much as possible, so if you have any problems, please contact us at firstname.lastname@example.org no later than a week after your order delivery and we will try to solve the issue.